Go to: Sunday, February 24 Monday, February 25 Tuesday, February 26 Wednesday, February 27 | Sunday, February 24 |
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12:30 - 6 p.m. | Registration OpenFoster 1, 2nd Floor, Hyatt Regency New Orleans
| 5:15 - 6 p.m. | Welcome to APTAEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
| 6 - 7 p.m. | Welcoming Reception8 Block Kitchen & Bar, 3rd Floor, Hyatt Regency New Orleans
| 7:10 - 9:30 p.m. | Dinner Groups (Dutch-treat)Main Lobby, 1st Floor, Hyatt Regency New Orleans
| Monday, February 25 |
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7 - 8 a.m. | Continental BreakfastEmpire Ballroom Foyer, 2nd Floor, Hyatt Regency New Orleans
| 7 - 11 a.m. | Registration OpenFoster 1, 2nd Floor, Hyatt Regency New Orleans
| 8 - 10 a.m. | Opening SessionEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
| 10:15 - 11:45 a.m. | Educational SessionsGamify Your Marketing and Outreach: What You Can Learn from Game DesignersEmpire Ballroom C, 2nd Floor, Hyatt Regency New Orleans
Planning for Your Next CrisisStrand 10, 2nd Floor, Hyatt Regency New Orleans
| 12 - 2 p.m. | AdWheel Awards LuncheonEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
| 2 - 4 p.m. | Registration OpenFoster 1, 2nd Floor, Hyatt Regency New Orleans
| 2:15 - 4:30 p.m. | Marketing & Communications Exchange and RoundtablesEmpire Ballroom D, 2nd Floor, Hyatt Regency New Orleans
| 3:30 - 5:30 p.m. | PIO Shop TalkFoster 2, 2nd Floor, Hyatt Regency New Orleans
| 4:30 - 5:30 p.m. | Educational SessionsCustomer Service Shop TalkEmpire Ballroom C, 2nd Floor, Hyatt Regency New Orleans
Humanizing Your Brand RoundtableEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
| 6:30 - 9:30 p.m. | Dinner Groups (Dutch-treat)Main Lobby, 1st Floor, Hyatt Regency New Orleans
| Tuesday, February 26 |
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7:15 - 8:30 a.m. | Continental BreakfastEmpire Ballroom Foyer, 2nd Floor, Hyatt Regency New Orleans
| 7:30 - 11:15 a.m. | Joint Information Center Tabletop ExerciseEmpire Ballroom D, 2nd Floor, Hyatt Regency New Orleans (Pre-registration required)
| 8 a.m. - 1 p.m. | Registration OpenFoster 1, 2nd Floor, Hyatt Regency New Orleans
| 8:30 - 9:45 a.m. | 2019 Call Center Challenge FinalsEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
| 10 - 11:15 a.m. | Educational SessionsEmployee CommunicationsFoster 2, 2nd Floor, Hyatt Regency New Orleans
Increasing Ridership Ideas - Pecha KuchaEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
Mobile TicketingEmpire Ballroom C, 2nd Floor, Hyatt Regency New Orleans
| 11:30 a.m. - 1:15 p.m. | Luncheon: Messaging for the Public Transit Industry's Advocacy and Outreach CampaignEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
| 1:30 - 2:45 p.m. | Educational SessionsOwning Your Role as Advisor to Senior LeadershipEmpire Ballroom D, 2nd Floor, Hyatt Regency New Orleans
Rebranding Your AgencyEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
Social Media Tools: Hands-on WorkshopEmpire Ballroom C, 2nd Floor, Hyatt Regency New Orleans
| 3 - 4:15 p.m. | Educational SessionsHow to Rebrand: Hands-on WorkshopEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
Outreach to Diverse AudiencesEmpire Ballroom C, 2nd Floor, Hyatt Regency New Orleans
The World of Customer CareEmpire Ballroom D, 2nd Floor, Hyatt Regency New Orleans
| 4:30 - 6 p.m. | System Size Roundtables | 6:15 - 9 p.m. | Dinner Groups (Dutch-treat)Main Lobby, 1st Floor, Hyatt Regency New Orleans
| Wednesday, February 27 |
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7:30 - 8:30 a.m. | Continental BreakfastEmpire Ballroom Foyer, 2nd Floor, Hyatt Regency New Orleans
| 8:30 - 9:45 a.m. | Educational SessionsHow to Grow Your Advocacy & OutreachEmpire Ballroom C, 2nd Floor, Hyatt Regency New Orleans
Marketing CampaignsEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
| 10 - 11:15 a.m. | Educational SessionsSocial Media PaloozaEmpire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
The Art of Successful PitchingEmpire Ballroom C, 2nd Floor, Hyatt Regency New Orleans
| 11:30 a.m. - 12 p.m. | That's a Wrap!Empire Ballroom B, 2nd Floor, Hyatt Regency New Orleans
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